Frequently Asked Questions
When will I receive my order confirmation?
An order confirmation is emailed shortly after checkout. If you do not see it, check your spam or promotions folder and confirm that the email address entered at checkout is correct.
Can I change or cancel my order?
Contact hello@avenquora.com as soon as possible. We will do our best to help, but changes cannot be guaranteed after an order enters processing or ships.
How do I track my order?
A tracking link will be emailed when your order ships. Carrier updates may take 24–48 hours to appear.
What if my item arrives damaged?
Email us with your order number and clear photos of the item and packaging so our support team can review the issue.
How do returns and refunds work?
Please review our Refund & Exchange Policy for eligibility, instructions, and applicable time limits before returning an item.
Still need help?
Contact us at hello@avenquora.com. We’re happy to help.