配送ポリシー

Shipping Policy

Order processing and estimated delivery windows are shown at checkout and may also appear in your order confirmation. Delivery times are estimates and can be affected by carrier delays, weather, holidays, customs, or other events outside our control.

Tracking information will be emailed when it is available. Please allow time for the carrier to activate the tracking link.

Customers are responsible for entering a complete and accurate shipping address. If you need to request an address change, contact hello@avenquora.com as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

International orders may be subject to local duties, taxes, or import fees charged by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout.

If your package is delayed, damaged, or marked delivered but cannot be located, contact us at hello@avenquora.com with your order number so we can help.